The guide is part of a city-wide information campaign Salford City Council is leading with other organisations to help residents understand what they need to do and all the help that’s available.
Broughton and the following postcode areas: M7 4, M8 5, M8 8 and M8 9 will be the first parts of Salford affected by the government changes as they are covered by jobcentres in neighbouring areas, and the rest of the city will follow from 26 September. The change is that all new benefits claimants will have to claim Universal Credit and will be expected to carry out all their job searches and evidence online.
Local people on benefits have said they are unsure about the wait for their first payment and how they will manage; the requirement to use computers to manage their claim, set up a bank account and email address to receive payments; being responsible for paying their rent; and understanding what their payments will be, as these can vary depending on their earnings and other things.
This new booklet has lots of tips, as well as details about many organisations, including the council, which offer advice and support, from benefits, debt, managing money, housing, energy bills, using computers, dealing with low confidence, to skills and training.
Deputy City Mayor Councillor Paula Boshell said:
“We have created this comprehensive guide because we know some people are unsure how to claim and manage on Universal Credit. We are particularly keen that our vulnerable residents know how to get support. Our aim is that people will not only get the short-term practical help they need to manage, but they will also know how to get the support they need.
"This communications campaign is part of our work to tackle the high levels of poverty and inequality in Salford together with our partner organisations.
"Research has shown there are many Salford residents who don’t know how to use or have access to computers or the internet and this is vital in order to make a Universal Credit claim.
"The booklet contains information about organisations where people can use computers and the internet and go on courses and training to improve their skills."